I liked the look of Timberin's saunas and was concerned about the practicability of buying from a company I did not know in far away Lithuania. With Albert's help, I arranged a visit to an existing UK customer so that I could see what I the products were like. They were better than I had imagined and so the purchase decision was made. I ordered two saunas and the ordering process worked surprisingly smoothly. After creating an account on-line I was able to discuss my specific requirements. Albert really listened to what I wanted was most helpful in generating a specification that met my needs. Payments were made using a bank transfer and this process again was done entirely on-line. The actual saunas arrived within one week of the final payment. Timberin used their own driver who spoke adequate English and knew what he was doing. I did need to hire a suitable tractor with fork lift to get the saunas off the truck and trailer before moving them to the correct location. The entire process went well.Best regards Richard
We ordered one of TimberIN's beautiful barrel sauna's after numerous emails and phone call discussions about our specific requirements with their very helpful team. After all their patience and help, we decided to go ahead and buy a sauna. We transferred the first payment, and then due to unforeseen circumstances with our Community Interest Company finances we decided we needed to cancel the sauna order. TimberIN have been amazing throughout. They answered my numerous emails requesting information and reassurance speedily, and helpfully. The whole team there are obviously dedicated to the work they do and the great service they provide- TimberIN is not just another company selling saunas and hot tubs, they are craftspeople and understand what it is to offer quality of service and customer satisfaction. They know how to put the customer's needs first- something rare in todays business world.
Thanks you TimberIN for all your help, support and understanding, I would thoroughly recommend you to anyone looking for your products.www.thelivingwellcentre.co.uk Thank you again for all your help Rachel 01736 810660
Good morning Albert,I've attached some photographs showing the hot tub in its final place. As you'll see I've yet to fully finish the decking but it's pretty much there. The hot tub is exactly what we were looking for and the build quality is fantastic. As per previous feedback on your website, the whole service from order to delivery was brilliant. Everyone at TimberIn was very helpful and professional. The hot tub eventually reached the end of it's journey (Kaunas to Insch, NE Scotland) late on a Thursday night. However the delivery drivers could not have been more helpful in ensuring the tub was properly installed before they left. We lit the hot tub that weekend during a family barbecue. Everyone was very impressed and couldn't wait to try it out - adults and kids all had a great time. It keeps it's temperature very well which is aided by the lid supplied. It's a great addition to our new home and we're very happy with it. Thanks again Murray
Please find attached our photo of our new installed tub.
We are over the moon with our new tub. It was delivered by the nicest delivery guys, it was easy to assemble and within a few hours it was hot enough to use. Already in just over 24 hours the kids have had great fun and the adults have enjoyed sitting under the stars. Another amazing attribute to these high quality tubs is that you can literally put them anywhere. Even the smell of burning wood wafting over adds to the overall experience. The price is amazing and we will no doubt be buying another for our holiday cottage business very soon. Thank you.
Thanks Albert and please make sure you praise your delivery guys too they represent your company perfectly. So efficient and polite.