1. General:

Seller: Company MB “TimberIN” (Further: “SELLER”)


Company code: 302942267
VAT code: 100007531114
Address: Mickeviciaus str. 8 44312 Kaunas, Lithuania
Mobile phone / Viber (free of charge): Albert: (00370) 61913266
Mobile phone / Viber (free of charge): Ruta: (00370) 69601967
E-mail: [email protected]
Open: Monday – Friday 8:00-17:00h. (GMT +2:00)

Customer: an individual person or a company willing to purchase the product from the SELLER. (Further: “CUSTOMER”)

Goods/Parcel: the product which is offered by the SELLER.

2. Payment terms:

SELLER accepts all major payment methods including: bank transfer, Credit or Debit cards, and direct Paypal payments. If the goods will be delivered by our own drivers, payment in cash might be possible. Contact us for more information. Additional taxes (if any), namely: currency conversion is covered by the CUSTOMER.
Additional taxes caused by Paypal, Credit or Debit cards are half covered by the CUSTOMER and the SELLER.

Normally, a minimum of 30 % deposit is required with the order for all products, with the balance of monies due 7 days prior the actual delivery. The detailed contract between both parties are signed and the invoice is issued. Prior the balance payment, SELLER sends pictures of the finished product.

All prices found in our websites are in EUR. Not applicable for Denmark and Norway.

3. Delivery:

The SELLER supplies and delivers goods to all Europe and some non-Europe countries namely: UK, Ireland, Scotland, France, Germany, Switzerland, Austria, Netherlands, Belgium, Italy, Denmark, Norway and Sweden.

Didn’t find your country? Please contact us and we will organize the delivery there.

Delivery is generally by large truck or a flat-bed trailer. Customer must make sure that such shipping option is acceptable. Drivers will be helpful and sometimes (if possible) they will help to unload the goods and carry them to the final place. Generally it must be assumed that unloading the goods is at CUSTOMER`S risk and responsibility. Normally the parcel can be unloaded by 4-5 strong men. If that is not possible, CUSTOMER needs to arrange a forklift or a crane (in case of unloading a sauna).

If there are any known difficulties accessing your area, CUSTOMER is responsible informing us prior the goods leave our factory, failing to do so, CUSTOMER will be held responsible for any shipping difficulties caused by those obstacles.

The delivery period is usually discussed prior the order. The lead time is usually 4-5 weeks.

The parcel remains at SELLER’S responsibility until truck arrives at CUSTOMER`S address. During the transportation, goods are insured by CMR (Convention on the Contract for the International Carriage of Goods by Road). Once parcel has been delivered to CUSTOMER, it will be held at his risk and SELLER will not be held responsible for any loss or destruction.

4. Acceptance and returning policy:

The goods must be inspected prior the unloading. Any missing parts or destruction caused by transportation must strictly be marked in the shipping document (CMR), document must be scanned and afterwards sent to SELLER`S responsible person during 5 business days. If the parcel did not meet your expectations, contact us and we will solve the problems. Failing to do so, we would accept returns and refund you 100 % of contract’s price if the product was not used in 14 business days. Parcel must be strictly packed (vertically on Euro pallet and strapped with plastic belts in case of hot tub) as it was delivered. Return shipping costs are fully covered by the CUSTOMER.

5. Warranty:

Warranty: Special warranty form is given to the CUSTOMER in the contract signed by both parties. Exact warranty conditions and terms are explained in the contract. Warranty starts from the balance payment.

Wooden products:

CUSTOMER accepts that wood is a natural material. It must be noted that wood will have grains and knots which will vary since the product is hand-made. As a natural product timber will react to changes in atmospheric conditions (may shrink or expand). Visible splitting of the wood may occur as it expands and contracts with changes of humidity and temperature. These happenings are perfectly normal and natural. It must be noted that natural wood changes do not affect integrity of the timber therefore splitting or cracks are not covered by any guarantee.

The goods shipped by the SELLER are a natural and hand-made product therefore slight variations in its properties may occur from time to time.

If any failures are clearly caused by the SELLER (strictly on failures noted in shipping documents (CMR) and only within 1 week of utilization) and if possible CUSTOMER may find a local repairman, the SELLER would cover the repair cost by form of invoice.

CUSTOMER is held responsible for site`s preparation before and after a reception of a product. Please note that SELLER provides installation of all desired equipment in a hot tub but due to different country requirements does not provide end- electric installation services (different plug connections etc..) (concerns electric heater of a hot tub and individual designed sauna`s electric installation). CUSTOMER understands that the product was manufactured in a foreign country therefore end- electric installation services should be provided only by authorized technicians in CUSTOMER`S country (if requirements sets out so).

6. VAT Policy:

All prices found on our websites include VAT 21 % tax. Only Norwegian website does not include VAT tax. Important:

  1. Question: I am from non-EU country (example: Norway or Switzerland), should I pay double VAT?

Answer: No, you will not pay double VAT. We will deduct 21 % off our prices seen on our websites.

  1. Question: I am from EU country (example: UK, Germany, France, etc.), should I need to pay double VAT?

Answer: No, the prices seen on our website include VAT. You will not be asked to pay additional VAT in your country. It is according to European Union trade rules.

  1. Question: I am a professional and have valid VAT number. Can I get the invoice with 0 % VAT?

Answer: Yes, we will issue the invoice with 0 % VAT.

Please check the validity of your VAT code here: http://ec.europa.eu/taxation_customs/vies/?locale=en

7. Force Majeure:

SELLER is not responsible for any failure to deliver caused by circumstances beyond their control including (but not limited to) strikes, terrorism, war, weather conditions, exchange fluctuations, governmental or regulatory changes and natural disasters.